Managed SERVICES

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Today’s businesses require end to end technology services and support. CrossRealms provides IT managed services that are adaptive to both your business needs and changing technology environment. Decision-makers need an IT partner they can trust to manage their technology, equip them with strategic roadmaps and provide education so they can play a true role in the management of their own functions.
Why CrossRealms Managed Services?
  • Fixed Fees and are month to month so that we can continue to earn your business
  • All project work is included in the monthly fixed rate (excluding design & development projects)
  • High-touch client service
  • 24x7x365 support, including all after hour and onsite support included in the fixed fee monthly contract
  • One support number and a team of engineers dedicated to your account
  • Engineers with MCSE, Cisco, Sophos, Palo Alto, Cohesity and 3CX certifications
  • Over 20 years of experience in monitoring and optimizing networks (including servers and networking gear) across multiple verticals
  • All training is included in the fixed fee monthly contract
PAWS Chicago Overhauls IT Infrastructure and More

PAWS Chicago Co-Founder Alexis Fasseas and others discuss the comprehensive managed IT services and solutions that CrossRealms Inc. provides to the Chicago-based, no-kill animal shelter. PAWS was looking for guidance on IT and they needed to update their infrastructure and applications. They also sought to obtain more responsive IT support, reduce downtime, and achieve cost savings.

We can provide all-inclusive Managed Services or serve as an extension of your IT department
All-inclusive Managed Services
  • 24x7x365 Help Desk Onsite/Remote Support
  • Servers (on-prem/Cloud)
  • Workstations
  • Cloud tenancies
  • Network Equipment (switches, routers, firewalls, wifi)
  • Routinely Scheduled Patches and Updates
  • Network Monitoring, Alerting, Logging
  • Backup Monitoring
  • All Project work

Splunk as a Service

  • Installation (single, Clustered, Cloud, On-prem, hosted providers or our data centers)
  • Configuration (Apps, TAs, input feeds, Retention and Archives, Health Checks/Dashboards, Enterprise Security, IT Operations)
  • Data Onboarding: Firewalls, Infrastructure equipment, cloud tenancies, systems, Storage equipment, Applications and others
  • Installation (single, Clustered, Cloud, On-prem, hosted providers or our data centers
  • Configuration (Apps, TAs, input feeds, Retention and Archives, Health Checks/Dashboards, Enterprise Security, IT Operations)

Business Continuity as a Service

  • Backup as a Service
  • Disaster Recovery as a Service
  • Hosting
  • Business Impact Analysis
  • Table top exercises
  • Quarterly testing

Infrastructure as a Service

  • Scalable Technology
  • Lightning Speed Storage
  • Fast Pipes Everywhere
  • Successful implementation with guaranteed support
  • Affordable cost as we run your dev/test environment on our infrastructure with no additional charges.
  • 24/7 Monitoring
  • Incident Response
  • Patching and Upgrades

Cybersecurity as a Service

  • Unified Dashboard
  • Data Analytics
  • Correlation and Orchestration
  • Incident Response
  • Patching and Upgrades
  • End-User Training
  • 24/7 Monitoring and Support

Telephony as a Service

  • Patches and Updates
  • Version upgrades
  • Provisioning of handsets
  • Phone System Administrative tasks
  • Problem resolution 24x7x365
  • Scheduled routine backups

Our Partners

Contact Us

141 W. Jackson, Suite 2730
Chicago, IL 60604

Phone: (312) 278-4445
Email: info@cr3.jlizardo.com
Sales: sales@cr3.jlizardo.com

Office Hours
Mon – Fri: 9:00 AM – 5:00 PM

© 2023 CrossRealms International

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Usama Houlia - CEO

Usama Houlila

President and Enterprise Architect
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Usama Houlila is an Enterprise Architect with more than 20 years of professional experience providing technology solutions for organizations in industries including legal, public services, healthcare, finance, retail, hospitality, and manufacturing. Usama is well-versed in all phases of project delivery – from initiation to closeout. His ability to see the big picture is a product of his comprehensive knowledge of hardware, software, application, and systems engineering. Usama’s myriad interests include international affairs, nutrition and health, cooking, and music. He has played the flute since childhood and is an avid runner and bicyclist who recently added swimming and triathlons to the mix. He currently manages, designs, and deploys palo alto for legal, healthcare, and financial services.