24 X 7 LIVE SUPPORT

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Since the beginning of the pandemic, many organizations faced difficulty in finding the right engineering resources especially as they were scaling up their operations. IT vendors faced similar constraints and couldn’t provide the necessary support especially on a short term basis – we’d like to introduce you to our 24×7 engineering support desk – with excess of 19 advanced certifications and growing on daily basis, our engineering desk can solve your Tier I, II and III issues quickly and is available to you 24×7. Whether you are in need of an engineer to assist with patching your systems or someone to configure your firewall or cloud in the middle of the night – we got you covered.

We are your Tier I, Tier II and Tier III support when you need it !I
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Patching servers late at night
Configuring switches, firewalls, and other infrastructure devices
Resolving technical issues
How to do things when you’re engineers are stuck
Monitoring your on-prem and cloud environments
Cyber attack security assistance
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Certification in the following:

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  • Microsoft O365 Security Administrator
  • Microsoft Azure Security Engineer
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  • Splunk Admins
  • Splunk Architects
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  • Network Security Engineer
  • Network Security Administrator
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  • Architects
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  • Cisco CCNA
  • Cisco CCNP

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Contact Us

141 W. Jackson, Suite 2730
Chicago, IL 60604

Phone: (312) 278-4445
Email: info@cr3.jlizardo.com
Sales: sales@cr3.jlizardo.com

Office Hours
Mon – Fri: 9:00 AM – 5:00 PM

© 2023 CrossRealms International

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Usama Houlia - CEO

Usama Houlila

President and Enterprise Architect
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Usama Houlila is an Enterprise Architect with more than 20 years of professional experience providing technology solutions for organizations in industries including legal, public services, healthcare, finance, retail, hospitality, and manufacturing. Usama is well-versed in all phases of project delivery – from initiation to closeout. His ability to see the big picture is a product of his comprehensive knowledge of hardware, software, application, and systems engineering. Usama’s myriad interests include international affairs, nutrition and health, cooking, and music. He has played the flute since childhood and is an avid runner and bicyclist who recently added swimming and triathlons to the mix. He currently manages, designs, and deploys palo alto for legal, healthcare, and financial services.